To return something on Myntra, open My Orders in the app or on the website, choose the item, tap Return and follow the screens. Note down the Return ID at the end. Myntra then either sends someone to pick the item up or asks you to ship it yourself. The refund goes back to the method you picked, and how fast it lands depends on that method (details below).
Written by vishakha. Last updated 13 November 2026. The facts here were checked against Myntra's own returns FAQ on that date. Policies and menu names change, so treat the product page as the final word for your item.
Myntra return policy in plain words
The thing most people ask first is how many days they get. The honest answer is that it depends on the item. Myntra's footer says "Return within 30 days of receiving your order", but its returns policy says the actual return and exchange period is the one shown on the product details page. It also says some items, the ones it calls non-returnable and high-value products, can only be returned for a limited number of days. So before you panic, open the product page and read the return period printed there.
The condition rules are simple. The item should be unused, kept in its original condition, and come back with the tags and packaging. If a seal tag arrived on the item, leave it attached. Shoes should go back in the original shoe box.
Cancel, return or exchange: which one do you need?
| What you want | When it applies | What happens to your money |
|---|---|---|
| Cancel | The order hasn't reached you yet. Myntra's cancellation policy has the exact cut-off. | For card, debit card, net banking or wallet payments, Myntra says the refund goes to the source account within 7 to 10 days of cancelling. For cash on delivery there is nothing to refund, because you haven't paid. |
| Return | The item has arrived and you want a refund, within the return period on the product page. | Refund after pick-up or quality check, on the timelines in the table further down. |
| Exchange | Wrong size or a defective item. | A same-style replacement is free, subject to stock and serviceability. |
How to return an order on Myntra
- Open the Myntra app or website and go to My Orders.
- Select the item you want to send back.
- Tap Return and follow the screens. You'll choose your refund method here.
- Write down the Return ID shown at the end.
- Pack the item with its tags and keep it ready. Open the packet if you can, because that speeds up the pick-up.
If you ordered several items together, you can return only the ones you don't want. Myntra emails a separate Return ID for each item, so keep track of which ID belongs to which product.
Pick-up or self-ship?
Myntra offers a free pick-up in most locations. You'll see the pick-up option when you submit the request. The delivery agent may check the item at your door. If it passes, Myntra starts the refund right then, which it calls an instant refund. That isn't available in a few pin codes, and it doesn't apply to self-ship returns. In those pin codes the refund starts after the item reaches Myntra's warehouse and passes the quality check.
If there's no pick-up at your address, you ship the item yourself. Pack it carefully and use a reliable courier. Send Myntra a clear picture of the courier receipt. Myntra says it will credit the shipping cost back, but only if your return meets its policy and the receipt is validated. For self-shipped returns the refund starts only after the item passes the warehouse quality check. If you send several items together, Myntra says you can use one parcel. Put a sheet of paper inside with the Order ID and the Return ID of every item.
How long does a Myntra refund take?
Myntra gives these timelines for the refund to show up once it has started the refund:
| Refund method | Time Myntra states |
|---|---|
| Debit or credit card | 5 days |
| UPI | 1 day |
| IMPS or NEFT | 1 day |
| Net banking | 7 days |
| Myntra Credit or loyalty points | 2 hours |
| Wallets such as PhonePe | 1 day |
The clock starts when Myntra initiates the refund, not when you create the request. That happens after a successful pick-up, or after the item reaches the warehouse and passes the quality check, so the start of the clock depends on how long the parcel takes to get there. If you're in a hurry, picking Myntra Credit is the fastest, but you can only spend it on Myntra. If the money never shows up, Myntra says it may ask you for a screenshot of your bank statement while it looks into the refund.
Returning a cash on delivery order
If you cancel a cash on delivery order before it arrives, there is nothing to refund, because you haven't paid yet. Myntra says this itself. If you already paid cash and then return the item, you choose a refund method in the return request, since there is no card or UPI to send the money back to. Myntra lists Myntra Credit and bank transfer by NEFT or IMPS among its refund options, and it lets you keep up to five bank accounts on file for those transfers. Check which options your request screen shows before you confirm.
Exchanging instead of returning
If the size is wrong or the item is defective, you can ask for an exchange. Myntra says a same-style replacement in another size is free, subject to stock and to your address being serviceable for exchanges. The new item is delivered to the same address as the original, so if you want it somewhere else, return the item for a refund and place a fresh order. You can also swap for a different item. If the new one costs more you pay the difference, and if it costs less Myntra refunds the difference after it picks up the original.
Why returns get declined or fail
- The item looks used, damaged, or the tags are missing. Myntra says a declined return gets no refund. The item may also be sent back to you.
- The pick-up failed. Myntra makes three attempts. If the third one fails, the request is marked failed. You can create a new request if the item still qualifies and you're inside the return period.
- The return period ended. Check the date on the product page before you send anything.
If a decline looks wrong, contact Myntra customer care with your Return ID.
Returning something you bought through a cashback site
A return changes more than the refund. On cashback sites, cashback is removed for items that go back, and items you keep stay eligible. On Hyyzo's Myntra cashback page, the terms spell this out. If you shop big sales like the End of Reason Sale, it's worth ordering sizes you actually plan to keep.
Hinglish mein short jawab
Myntra app ya website par My Orders kholo, jo item wapas karna hai usse chuno aur Return dabao. Screens follow karo, refund ka tareeka chuno aur end mein milne wali Return ID note kar lo. Item ko tags aur packaging ke saath ready rakho. Pick-up ho jaye, ya item warehouse mein quality check pass kar le, tab refund shuru hota hai. Paisa kitne din mein aayega, yeh refund method par depend karta hai. Myntra ke hisaab se UPI aur IMPS mein 1 din, card mein 5 din aur net banking mein 7 din lagte hain.
Frequently asked questions
What is Myntra's return period?
It depends on the item. Myntra says to check the return and exchange period on the product details page. Non-returnable and high-value products can be returned only for a limited number of days.
How do I return an item on Myntra?
Go to My Orders, select the item, tap Return and follow the screens. Note the Return ID, then keep the item ready for pick-up or ship it yourself.
How long does a Myntra refund take?
After Myntra starts the refund, Myntra Credit takes about 2 hours, UPI, IMPS, NEFT and wallets about 1 day, cards about 5 days and net banking about 7 days.
How do I choose where the refund goes?
You select the refund method when you create the return request. Myntra refunds to the method chosen at that point.
Why was my Myntra return declined?
Usually because the item was used or damaged, or the original tags were missing. In that case there's no refund.
What if the Myntra pick-up fails?
Myntra tries three times. After that the request is marked failed, and you can create a new one if the item still qualifies and you're within the return period.
How do refunds work for cash on delivery orders?
If you cancel before delivery, nothing is refunded because nothing was paid. If you return an item you paid for in cash, you pick a refund method in the return request. Myntra lists Myntra Credit and bank transfer (NEFT or IMPS) among its options.
Can I exchange an item instead of returning it?
Yes, for size or defect issues, subject to stock and serviceability. A same-style replacement is free and arrives at the original delivery address.
