How to Return or Exchange Product on Myntra?

Myntra is one of India's leading online fashion stores. It is all about providing the best shopping experience to its users. Returning a product on Myntra is completely hassle-free, as it just involves a few easy steps. But if you are facing any difficulties in returning your order or just simply don't know how to return a product on Myntra, No worries! This article will be your ultimate guide. So, keep reading!

Read, How To Track Myntra Order

How To Return a Product on Myntra?

Even though there is no doubt that Myntra provides the best quality products at an affordable price but there can be times when the item you get is not satisfying enough. In such a situation, if you wish to return a product on Myntra, these steps will help you through the process:

1. Log in to your Myntra account on the website or app.
2. Click on the profile section and scroll down to the "Orders" section.
3. In this section, select the order that you want to return.
4. Click on the "Return" button next to the product.
5. Choose the reason for the return from the drop-down menu and add any additional comments, if required.
6. Confirm the return request, and you're done.

Once Myntra receives the product, the company will check its condition. After the verification is complete, Myntra will initiate the refund to your original payment method. The refund amount should reflect in your account within 7-10 working days, depending on your bank's processing time.

Myntra Return Policy

Myntra has provided a return policy that needs to be followed by the customer. This policy outlines the various rules and guidelines for returning or exchanging products. So, here is what the policy states:

1. Myntra allows its customers to place a return request for an order within 30 days of the delivery date.
2. Products are eligible for a return only if they are not marked as "non-returnable" on the product page.
3. A product that is being returned must be unused, unwashed, and with all original tags and packaging.
4. Myntra will arrange for a pickup of the product from the doorstep, or the customer can self-ship the product to their warehouse.
5. The refund process will be initiated once the product has been received and verified at the warehouse.
6. The refund amount will be credited back to your original payment method. However, for the Cash On Delivery order, the refund will be received either in the bank account or Myntra credit, depending on the customer's choice.
7. Some products, such as innerwear, lingerie, swimwear, etc., are not eligible for returns due to hygiene reasons. Moreover, certain categories of products, such as personalized or made-to-order items, may not be eligible for return as well.

Myntra Return Policy for Cash on Delivery

The return policy for Cash On Delivery products is the same as the general policy mentioned above. The only change you will notice is that the refund process for COD orders may take longer than prepaid orders, as Myntra will need to verify your bank details before initiating the refund. You might also get a verification call to confirm your bank account details before initiating the refund.

Conclusion

It is very simple to return a product on Myntra, as the company provides you with a 30-day return policy. One of the most important conditions is that the product should not be used, washed, or damaged. This article explains how to return products on Myntra and the return policy given by the company. For more such information, stay connected with us.

Frequently Asked Questions (FAQs)

Q1. Can a customer return an item that has been opened or used?

Ans. No, Myntra does not accept returns for items that have been used or opened unless the item is defective or damaged.

Q2.How long does it take to get a refund from Myntra?

Ans. Once Myntra receives the returned item, it will initiate a refund within 24 hours. The time taken for the refund to reflect in the customer's account depends on the payment method and bank.

Q3. Is there a charge for returning items on Myntra?

Ans. No, there is no charge for returning items on Myntra. The pickup and shipping charges will be borne by Myntra.

Q4. Can i exchange an item on Myntra?

Ans. Yes, you can exchange an item on Myntra if it is eligible for exchange. The exchange option will be available on the product page.