How To Return Product On Flipkart

Although Flipkart, which is India's leading e-commerce site, is known for its quick delivery and quality products, there can be times when the product you ordered is just not satisfying enough, and you may need to return it. So, how to return product on Flipkart? Or how do you get a replacement or refund for a returned product? This article is going to answer all your question related to return, how to return products on Flipkart and get money back, replacement, etc.

How to return product on Flipkart?

Returning a product can sometimes be a hassle, but not with Flipkart! The e-commerce giant is all about giving users an amazing shopping experience. The process for returning a product on Flipkart is fairly simple, but if you are a new user and are facing difficulties, don't worry! Following are the steps to guide you with how to return a product on Flipkart:

1. Log in to your Flipkart account.
2. Go to the “My Orders” section.
3. Find the product you wish to return.
4. Now, click on the “Return” button next to the product.
5. You would be asked to choose the reason for the return and the mode of refund.
6. Now, schedule a pickup. There are different time options given; choose the one that is most convenient for you.
7. The order will be picked up as per the schedule.
8. Once the product is received by Flipkart, your refund will be processed.

There are a few things you should keep in mind. First, the return policy can be different for different products. Second, make sure to pack the product in its original packaging. Lastly, keep the invoice and order summary ready during pickup.

Also read: How to use flipkart gift card

How to exchange products on Flipkart?

Sometimes we don't want to return an order; instead, we just want the product in a different color or size. For this, Flipkart allows its customers to exchange a product or place a replacement request. Following are the steps to exchange a product purchased from Flipkart:

1. Log in to your Flipkart account.
2. Go to the “My Orders” section.
3. Find the product you wish to exchange.
4. Now, click on the “Exchange” button next to it.
5. Choose the reason for the exchange.
6. And select the new product you want in exchange.
7. Check if the exchange offer is available for your pin code
8. If it is, then click on “Buy with Exchange”.
9. Place the order for the new product.
10. Once the order is confirmed, the delivery agent will pick up the old product in exchange for the new product.

Note that the exchange value will be automatically applied to your new purchase.

Also read: How to cancel Flipkart order

Replacement policy of Flipkart

According to Flipkart's replacement policy, customers are allowed to apply for a replacement request if the product is wrong, damaged, or not according to the image given on the site. For most products, the customers can request a replacement within 10 days of delivery. There are some products that are eligible for a 7-day or 30-day replacement policy.

Before applying for a replacement, there are some things you should know. They are:-

1. Not every product is eligible for a return policy.
2. The replacement will be provided free of cost, and the customer can choose to have the product picked up by Flipkart or can drop it off at a designated location.
3. Replacement requests for a misshipment would not be entertained.

Return policy of Flipkart

The return policy of the e-commerce giant Flipkart depends on the product category. Following are the key points you should know about the Flipkart return policy.

1. For many products, you can apply for a return within 10 days of delivery if you are not satisfied with the product.
2. However, there are some products, such as lingerie, innerwear, beauty products, and certain electronics, that may have a shorter return window of 7 days.
3. After the product is returned and inspected, you can expect a refund to your original payment method within 7-10 business days.

It's important to note that certain products may not be eligible for return or may have different return policies. You should always check the product listing or contact Flipkart customer support if you have any questions about a specific product's return policy.

Flipkart's return policy for cash on delivery

Flipkat's return policy for Cash on Delivery (COD) is the same as other modes of payment. To initiate the return process, follow the steps mentioned above. The refund for the order would not be in cash; rather, Flipkart would ask you to either fill out your bank or UPI details or would refund the money to the Flipkart wallet.

Refund policy for Flipkart orders

Taking a refund for a product on Flipkart is very simple! But there is a general policy given by the company to its customers that needs to be followed. The policy states:

1. The eligibility window for an order depends on the category of the product. There are certain products that are not eligible for a refund.
2. Flipkart allows customers to get a refund if the product is defective, damaged or wrong. Terms and conditions applied.
3. Flipkart offers two types of refunds: Flipkart Wallet and Bank Refund.
4. The refund process usually takes 7-10 business days from the date the product is received by Flipkart.
5. The timeline for a refund may vary depending on the mode of payment used and the specific product category.
6. The refund policy may differ for certain products during promotional offers and sales.

Flipkart refund tracking

After initiating a refund request, it is natural to track the progress of your refund just to ensure that it is processed successfully. Following is the procedure you can follow to track your Flipkart refund:

1. Log in to your Flipkart account.
2. Tap on the "My Orders" section.
3. Find the order you initiated the refund for.
4. Now, Click on the "View Details" option next to the order.
5. Under the "Order Details" section, you will be able to see the status of your refund.

Can I cancel the return and return it again on Flipkart?

The leading e-commerce site Flipkart allows its customers to place a return request twice, i.e. after cancelling a return request, in two major conditions. They are:

1. If the product is still under the return period, you can easily cancel the return and return it again.
2. If there is an issue raised for a particular product, it can be returned twice, even after the return period is complete.

How to cancel a replacement order on Flipkart?

Have you ever been in a situation where you have placed a replacement request on Flipkart and suddenly wish to cancel it? If yes, then here are the steps to cancel a replacement order on Flipkart:

1. Log in to your Flipkart account.
2. Click on the "My Orders" section.
3. Find the replacement order you wish to cancel.
4. Now, click on the "View Details" option next to the order.
5. Click on the "Cancel" button under the "Order Details" section.
6. Select the reason for cancellation.
7. Tap on the "Submit" button.

Your replacement order will be cancelled, and you will receive a confirmation email and SMS from Flipkart.

How much time does Flipkart take to refund?

Usually, Flipkart takes 7-10 business days to provide a refund after the product is returned and inspected. The timeframe depends on various factors, such as the refund mode, the sellers' location, and more. The company is very punctual with the timeframe, and it doesn't take more than 10 days to get the refund. In case you paid through Cash On Delivery (COD), you might need to provide your bank account details for the refund to be processed.

Note that the major reason why your refund may take more than 10 days is if there is an issue with the bank.

Conclusion

Flipkart is all about providing an amazing shopping experience to its customers. Not just purchasing but returning a product is also easy with the e-commerce giant. If there is a situation where the product you order has an issue, you can easily apply for a return, replacement or refund request. Although there are terms and conditions applied as well. Flipkart has very specific policies for all three processes. Moreover, there are some products that are not eligible for a return request at all.

This article is your complete guidebook to knowing all about how to return products on Flipkart or apply for a refund/replacement. It also covers Flipkart's policies and exchange process.

Frequently Asked Questions (FAQs)

Q1. How long does it take to receive a refund for a returned product on Flipkart?

You can expect a refund within 7-10 business days after you return the product. In order to process your refund, you must provide your bank account details if you paid via Cash On Delivery.

Q2. Can I return a product if I have opened or used it?

Some products, such as electronics, may only be eligible for return if they are unopened and unused, while other products may be eligible for return even if they have been opened or used once. You have to check the product listing or contact Flipkart customer support if you have any questions about a specific product's return policy.

Q3. What are the modes of refund available for Flipkart returns?

Flipkart offers multiple modes of refund, including bank transfers, Flipkart gift cards, and more. The mode of refund may vary depending on the mode of payment used during the purchase.