How To Cancel Zomato Order

· 5 min read
How to cancel zomato order

Zomato, one of the largest food delivery chain in India offer your multiple perks and facilities to have your favourite food from the comfort of home. But cancelling a Zomato order is a common thing. User can have multiple reasons to cancel their order. This blog will help you with how to cancel Zomato order performing simple steps.

How to cancel an order on Zomato

Founded in 2008, Zomato is a food delivery company that covers every restaurant, from the coziest hidden gems to the fancy upscale restaurants. It offers the convenience of being able to satisfy your food cravings any time of day or night. Just a few clicks on your phone, and you are able to get your favorite foods delivered right to your doorstep.

However, there are times when you should be aware of how to cancel an order on Zomato. This article can be used as a comprehensible guide to canceling your Zomato online order.

How to cancel an order on the Zomato App

The Zomato app is very easy to navigate and lets the users order, exchange, or return without much hassle. Here are a few steps to follow to learn how to cancel Zomato order in the app:

  • Zomato gives a 60-second window right after placing an order if you wish to cancel it.
  • If you are unable to cancel an order during the 60-second window, open the Zomato app.
  • Click on your profile in the top right corner.
Zomato order cancellation
  • Under ‘Food Orders’, click on ‘Your Orders’ and access your order history.
Zomato order cancellation process
  • Pick the order you would like to cancel by clicking on it.
Cancel Zomato order
  • You will be able to see a ‘Support’ option in the top right corner.
zomato order cancellation support
  • After you click on the ‘Support’ button, click on ‘Chat with us’.
  • Chat with Zomato customer support and provide all the necessary details needed to cancel your Zomato online order.
  • If it was a prepaid order, you will get a refund credited back into your original mode of payment between 1-7 business days, depending on which payment mode you have used.

How to cancel order on the Zomato website

If you are unable to access the app, you can also cancel an order on Zomato through the website by following these steps :

  • Open the Zomato website and log into your account.
  • Once you are logged in, you will be able to see your profile in the top right corner of the page.
  • On the profile page, click on ‘Order History’ under ‘Online ordering’.
  • To cancel your Zomato online order, click on the ‘View Details’ of the order you would like to cancel.
  • You will get the option ‘Cancel Order’ you can click on and follow the instructions.

However, it is recommended to cancel Zomato orders using the app through the in-app chat support.

Things you should remember before canceling Zomato order

Considering the amount of effort that goes into ensuring that your Zomato online order is fulfilled to satisfaction, you must keep some things in mind before you let your Zomato order cancel:

Cancellation Window

Zomato very generously offers a 60-second window right after you place your Zomato online order so as not to let the efforts of the restaurant go into vain while also providing you with a full refund.

Refund Eligibility

There are multiple factors that come into play when deciding your refund. In accordance with the restaurant and order cancellation policy, it is possible for you to not be eligible for a refund in the event that the restaurant does not allow cancellations after the window.

Cancellation Fees

Be aware of the cancellation charges that may be incurred especially if the restaurant has started preparing your food.

How to get a refund for Zomato canceled order

Something to keep in mind after knowing how to cancel an order on Zomato is being aware of how much of your payment could be refunded. Based on the restaurant and Zomato order cancellation policies, the amount of your refund may vary.

Follow this guide to understand more about how the refund process works:

60-second window:

For your convenience, Zomato has come up with a 60-second window that lets you cancel your Zomato online order. This feature ensures that there is no wastage of food or labor while also providing you with a full refund.

Contact Zomato customer support

In the event that you need to cancel your order after the window is closed, follow the steps mentioned above to learn how to cancel an order on Zomato by contacting customer support.  

Provide order details

Once you have started a conversation with Zomato customer support, give them all the necessary information about your order.


If you are eligible for the refund, you will be notified within the chat itself, along with an email. This email will contain all the information about the events of your order and cancellation.

Refund Process

Once you get confirmation, Zomato will initiate the refund process. The refund is generally credited back to the original payment method in 1-7 business days.

How much time does it take to get a refund from Zomato?

The duration of the refund process of your online order varies on multiple factors. Some of these factors are:

Payment Method

Getting a refund to your credit/debit card is known to take longer than getting a refund in a digital wallet.

Bank Processing

Depending on the operations of the bank you have initiated a refund in, you may have to wait 2-4 business days to get your refund.

Zomato order cancellation policy

It is essential to know about the Zomato order cancellation policy so as not to have any major concerns in the future when it comes to canceling your order. Typically, Zomato allows users to cancel an order with a full refund within 60 seconds of having placed the order. However, once the restaurant has accepted the order, cancellation may not be possible or may be subject to cancellation fees depending on the restaurant's cancellation policy.


Understanding how to cancel an order on Zomato is a pretty simple process, whether you prefer the app or website. It is important to be aware of the things to remember before you cancel your order, along with the potential fees you might have to pay. As mentioned above, some important things to pay attention to are confirming the details of the order before placing it to ensure that you don’t face any problems. Keep in mind, all the points mentioned about the refund process, it is important to track your refund and alert Zomato if you have not received it at the time mentioned. By being aware of what the situation may entail, you can enjoy a hassle-free food delivery experience.

Frequently Asked Question

Q1. Can I cancel an order before it is delivered?

To understand how to cancel an order on Zomato, click on the ‘Support’ button in your profile and chat with a representative.

Q2. Can we cancel the order in Zomato?

Yes, you can cancel a Zomato online order during the cancellation window of 60 seconds.

Q3. How to cancel Zomato orders in the app?

You can contact Zomato customer support if you missed the cancellation window.

Q4. How do I claim Zomato's late delivery?

Zomato’s latest feature, ‘On-time or Free’, lets users avail of a full refund if their order is delivered late. All you have to do is click on ‘On-time or Free’ when you place the order.