Using Swiggy to order food from your favorite restaurants is simple and convenient, and normally, it takes just an hour to order food and receive it at your doorstep. But sometimes, you may need to cancel your Swiggy order. Whether it’s due to a change in preferences or a mistaken order, knowing how to cancel a Swiggy order can save you from paying for unwanted food delivery. Additionally, on-time order cancellation helps in reducing food wastage. So, without wasting another minute, let’s learn how to cancel an order on Swiggy in simple steps.

Know more:  An affordable membership plan Swiggy One

How To Cancel Order On Swiggy | Step-By-Step Guide

Swiggy allows its users to cancel their orders before delivery by submitting a cancellation request from the orders page. Free cancellation is available within 60 seconds of placing the order. However, a cancellation fee is charged after this 60-second time period. Following are the instructions on how to cancel the order in Swiggy before delivery:

  • Open the Swiggy app on your Android or iOS device.
  • Select your current order.
  • Click on the ‘View Order Details’ button.
  • Select ‘Help’.
  • Click on the ‘I want to cancel my order’ tab.
  • Select a reason for order cancellation.
  • Confirm your order cancellation request by selecting the ‘Yes, I want to cancel my order’ button.

Just like Swiggy, canceling an order on Zomato is straightforward and can be done through the app. If you need to cancel a Zomato order and get full info, read this article "How to Cancel Zomato Order."

Terms & Conditions For Swiggy Order Cancellation

Although Swiggy users are allowed to cancel their food orders after confirmation, the cancellation is subject to certain terms and conditions. These terms and conditions are applicable on every order cancellation and are mentioned below:

  • Order cancellation within 60 seconds of confirmation is free of charge.
  • Users who cancel their orders after 60 seconds of confirmation are liable to pay a penalty.
  • The penalty is deducted from the refund amount if the order is prepaid.
  • For orders with the pay-on-delivery option, the user's next order will include the added penalty.

How To Get Refund On Swiggy

Delivering food orders is a complicated process, and sometimes, these orders get misplaced or damaged. Moreover, it is also possible to receive a different order altogether because of an error during packaging or order processing. As a customer, you have the right to request a complete refund of your order amount in these situations. Follow the steps given below to raise a refund request on Swiggy:

  • Open the Swiggy app on your device.
  • Click on your account picture in the top-right corner.
  • Click on the ‘Orders’ tab and select your order.
  • Select the ‘Edit Order’ icon.
  • Click on ‘Cancellation’ and select the ‘Compensation’ button.
  • Select the reason for claiming a refund from the list of reasons

Swiggy customer care will verify the details of your refund request. Upon approval, the refund amount will be credited to your account.

Conclusion

Order cancellation on Swiggy is just as simple as placing your order and can be completed within a few minutes by following the instructions on how to cancel Swiggy order. Moreover, Swiggy also provides refunds on order cancellations, provided that you fulfil Swiggy’s prescribed terms and conditions. Thus, you can effortlessly cancel your Swiggy order without worrying about food wastage or unnecessary expenses!

Frequently Asked Questions

Q1. How to get a Free Swiggy Delivery?

Ans. You can avail of free deliveries on Swiggy orders by subscribing to Swiggy One Lite membership.

Q2. What is the Swiggy Genie cancellation policy?

Ans. Following are the terms of the Swiggy Genie cancellation policy:

  • A cancellation fee of Rs. 40 to Rs. 75 is charged if the order is cancelled after the pickup agent reaches the pickup location.
  • You will be required to pay the entire delivery charge if you cancel an order after pickup.

Q3. What is the cancellation policy for Swiggy Instamart?

Ans. Swiggy Instamart orders can be cancelled only in the following situations:

  • The delivery agent fails to pick up the order for delivery.
  • The merchant refuses to complete the order.
  • Order can not be delivered to the selected address.

Q4. How to minimize food prices on your Swiggy Order?

Ans. You can use available Swiggy coupon codes during checkout to minimise order prices.

Q5. How much discount does Swiggy give on the first order?

Ans. Swiggy offers a welcome discount to new users for placing their first order. Currently, Swiggy provides a 50% discount on a minimum order of Rs. 99. This amount varies from time to time.  

Q5. Can I cancel or modify my order after placing it?

Ans. Yes, you can cancel your Swiggy order within 60 seconds of placing it. Order cancellation after 60 seconds of confirmation is subject to a cancellation fee. Moreover, you can edit your order by directly contacting the restaurant through the Swiggy app.